Responsible Gaming
at bajilav

bajilav strictly enforces an 18+ age policy across all products and services available on the platform. This applies to casino games, sports betting including cricket BPL and IPL markets, crash games, fishing games, slot machines, and all other wagering activities. No player under the age of 18 is permitted to register an account, make a deposit, or place any bet on bajilav.

During the registration process, all players are required to confirm that they are 18 years of age or older. This declaration is a binding condition of opening an account. bajilav subsequently verifies age as part of its Know Your Customer (KYC) process, which requires submission of a valid government-issued identity document such as a National ID Card or passport issued in Bangladesh.

bajilav reserves the right to request additional age verification documentation at any point during a player's account lifetime. Failure to provide satisfactory proof of age will result in account suspension until verification is completed. Accounts confirmed as belonging to individuals under 18 will be permanently closed, and no bonus or winnings accrued during the period of underage access will be honoured.

For the vast majority of players, gambling at bajilav is an enjoyable pastime — a way to engage with cricket, explore casino games, or try crash and fishing titles for entertainment. However, gambling can become problematic for some individuals, and it is important to recognise the warning signs early before the activity causes significant personal, financial, or social harm.

Problem gambling does not always look the same for every person. It may develop gradually over time, or it may intensify quickly following a run of losses. Common behavioural indicators that gambling may be moving beyond healthy recreation include the following:

• Spending more money on gambling than you can comfortably afford to lose.
• Borrowing money from family members, friends, or financial institutions to fund gambling activity.
• Feeling irritable, restless, or anxious when you are unable to gamble.
• Chasing losses — continuing to bet in an attempt to recover money already lost.
• Gambling for longer sessions than originally intended and finding it difficult to stop.
• Neglecting work, family, or social responsibilities because of time or money spent on gambling.
• Concealing the extent of your gambling activity from people close to you.
• Using gambling as a way to escape stress, depression, anxiety, or difficult life circumstances.
• Repeatedly attempting to cut back on gambling but finding yourself unable to do so.

If you recognise any of these patterns in your own behaviour, we strongly encourage you to use the self-assessment tool in the next section and to take advantage of bajilav's player control features. You do not need to wait until gambling causes serious harm before seeking help — early action is always more effective.

Self-exclusion is the most comprehensive player protection tool available at bajilav. It is designed for players who have identified that gambling is causing them harm, or who feel they have lost the ability to manage their gambling activity effectively. Self-exclusion is a serious, binding commitment and should not be used as a casual short break — for brief pauses, the time-out feature described in Section 7 is more appropriate.

When a self-exclusion is applied to your bajilav account, the following actions take effect immediately or within 24 hours of the confirmed request:

• Your bajilav account is suspended. You will be unable to log in, deposit, withdraw, or place bets for the full duration of the exclusion period.
• All pending bonus credits and promotional offers linked to your account are cancelled.
• You will be removed from all bajilav marketing lists. You will receive no promotional emails, SMS messages, or push notifications for the duration of the exclusion.
• Any available balance in your account at the time of self-exclusion will be held securely and returned to you upon valid request after the exclusion period ends, subject to standard KYC verification.
• Attempts to open a new bajilav account during the self-exclusion period are a violation of the Terms and Conditions and will result in permanent closure of any new account found.

Permanent self-exclusion is also available for players who wish to close their bajilav account with no possibility of return. A permanent self-exclusion is irreversible. Please contact support@bajilav with the subject line "Permanent Self-Exclusion Request" to initiate this process.

bajilav's deposit limit tool allows you to set a firm cap on the total amount of money you are able to deposit into your account over a defined time period. Deposit limits are one of the most practical and effective tools for maintaining a responsible gambling budget, and we recommend that all players set a limit that reflects what they can comfortably afford to spend on entertainment.

bajilav supports three deposit limit intervals, all denominated in Bangladeshi Taka (BDT):

• Daily deposit limit: The maximum total amount you can deposit within any rolling 24-hour period. For example, a daily limit of ৳2,000 means that once you have deposited ৳2,000 in a day via bKash, Nagad, Rocket, or any other supported payment method, no further deposits will be accepted until the next 24-hour window opens.
• Weekly deposit limit: The maximum total amount you can deposit within any rolling 7-day period. A weekly limit provides a broader budgeting framework for players who prefer to manage their spending over a longer horizon.
• Monthly deposit limit: The maximum total you can deposit within any rolling 30-day period. This is particularly useful for players who receive a monthly income and want to ringfence a fixed entertainment budget.

If you reach your deposit limit before the relevant period resets, bajilav's system will automatically block any further deposit attempts from bKash, Nagad, Rocket, Upay, or any other payment method linked to your account. The block lifts automatically at the start of the next applicable period — you do not need to contact support for this.

The time-out feature at bajilav is designed for players who feel they need a short, structured break from gambling without committing to a full self-exclusion. A time-out is ideal if you have noticed early warning signs such as spending longer sessions than intended, feeling less enjoyment from the games, or simply wanting to take a deliberate pause to reassess your habits.

Time-out durations available at bajilav are:

• 24 hours — A single-day break. Suitable if you feel you have been playing for too long in a given day and want to step away.
• 48 hours — A two-day pause. Suitable if you want a weekend break or a brief mental reset.
• 1 week — A seven-day pause. Suitable if you are going through a stressful period and want to ensure gambling does not compound it.
• 1 month — A thirty-day pause. Suitable if you want a meaningful break to reflect on your gaming habits before deciding whether to continue.

During an active time-out, your bajilav account is fully suspended. You cannot log in, make a deposit, place a bet, or access any game. The account balance is preserved in full and will be accessible again once the time-out expires. bajilav will not send any promotional communications to players during an active time-out.